Rewards & Vouchers

Voucher Items

Understand what a Voucher Item is, what each option does, and how to name rewards so staff and customers recognise them.

Owners and managers 5 min You can create and configure reward items that customers will understand and staff can redeem confidently.
Voucher Item form showing Free Regular Coffee

The Voucher Item form with a coffee reward configured.

Before you start

  • You must be a business owner or administrator.
  • Know what reward you want to offer customers.
  • Create the Voucher Item before linking it to a Rule.

Quick screenshots

Small visual references so users can recognise the right screen fast.

Voucher Items list grid
The Voucher Items list shows all rewards for your business.
Voucher Item Type dropdown
Choose from Item, Discount, or Prepaid depending on what you want to offer.

Steps

1

Open Voucher Items

Go to Administration → Voucher Items in the left menu. Only business owners see this section.

Voucher Items live under Administration, not in the main business menu.
2

Name the reward clearly

Give the Voucher Item a name your staff will recognise at the counter. For example: Free Regular Coffee, Free Muffin, or 10% Off Any Pastry. Avoid internal codes like FC-01 — staff will not know what that means.

The name is what staff see when redeeming. If they cannot recognise it, they will give the wrong item.
3

Choose the Type

Select the kind of reward. Item means a specific free thing (no value needed). Discount means a percentage or rand amount off (shows Value and Is Percentage fields). Prepaid means a package customers buy in advance.

Item is the simplest type to start with. Most coffee-style loyalty programs use Item.
4

Set the Value (Discount and Prepaid only)

For Discount, enter the amount and toggle Is Percentage between % and a rand amount. For Prepaid, enter the rand value of the package. Item type does not need a value.

If the type is Item, the Value field is hidden because the whole item is free.
5

Configure grouping (optional)

If Is Groupable is on, you can set Group Size (how many items per card), Heading (the group label on the stamp card, like Coffees), Unit Qty (items per unit), and Unit Text (singular|plural, like cup|cups).

Grouping is useful when one stamp card covers multiple products. Start without it for your first reward.
6

Save and link to a Rule

Save the Voucher Item. Then create or edit a Rule in Administration → Config → Rules and select this item from the dropdown. A Voucher Item on its own is just a definition — the Rule makes it earnable.

Voucher Item = the prize. Rule = how you earn it. Always create the item first, then the rule.

Success check

  • The Voucher Item appears in the Voucher Items list.
  • The name is recognisable to someone who has never used the system.
  • The Type matches the kind of reward you intend to give.
  • The item is linked to at least one active Rule.

Common mistakes

  • Naming the reward in a way staff do not recognise at the counter.
  • Creating a Discount type but leaving the Value at zero.
  • Creating a Voucher Item but never linking it to a Rule — customers cannot earn an unlinked item.
  • Using a code instead of a human-readable name.

Next step

Rules

Next guide