Rewards & Vouchers

Rules

Understand how Rules define the earning logic, what each option does, and how a Rule connects to a Voucher Item.

Owners and managers 5 min You can configure reward-earning logic so customers know exactly how to qualify and staff know when to award or redeem.
Rules page showing the Drinks Rule card with sentence builder

The Rules page with sentence builders showing how customers earn each reward.

Before you start

  • You must be a business owner or administrator.
  • Create at least one Voucher Item before configuring a Rule — the Rule must link to an item.
  • Decide what customer action qualifies for a stamp (per drink, per rand spent, or prepaid).

Quick screenshots

Small visual references so users can recognise the right screen fast.

Rules page showing multiple rule cards
The Rules page shows all three rule types: Drinks, Amount Spent, and Prepaid.

Steps

1

Open Rules

Go to Administration → Config → Rules in the left menu. This page shows all three rule types on one screen.

Rules live under Config, which is inside the Administration section. Only owners see it.
2

Understand the three rule types

Drinks Rule (Unit) — one stamp per qualifying drink. Amount Spent Rule (Value) — one stamp per rand amount spent. Prepaid Rule — for advance-purchase packages. Most coffee shops start with the Drinks Rule only.

Each rule is a separate card. You can enable one, two, or all three — but most businesses only need one.
3

Configure the Drinks Rule

Enable the rule, then set the values: Heading is the card title customers see (like Regular Coffee). Loyalty Card Heading is the stamp card name (like Coffee Card). Value is how many drinks per stamp (usually 1). Reward Value is stamps earned per purchase (usually 1). Number required is how many stamps to qualify. Item is the Voucher Item they receive.

The sentence builder on the card shows you exactly what customers will experience: Buy 1 drink, get 1 Stamp. Collect 9 stamps, get 1 Free Regular Coffee.
4

Configure the Amount Spent Rule

Same structure as Drinks, but Value is the rand amount per stamp (like R100). The sentence reads: For every R100 you spend, get 1 Stamp. Collect 10 stamps, get the reward.

Use this for businesses where spending varies, not for simple per-item loyalty.
5

Link the Rule to a Voucher Item

The Item dropdown on each rule card lists your Voucher Items. Select the reward customers will receive when they qualify. A Rule without a Voucher Item has nothing to give.

This is the most important connection in MyStamp: the Rule defines how you earn, the Voucher Item defines what you get.
6

Enable or disable each rule

Use the Enable/Disabled toggle on each rule card. Disabled rules do not award stamps or generate vouchers. New registrations get the Drinks Rule enabled by default.

Start with one active rule. You can always enable more later.

Success check

  • At least one rule is enabled.
  • The rule links to an existing Voucher Item.
  • The sentence builder reads correctly and matches your offer.
  • A test customer can earn a stamp and see progress towards the linked Voucher Item.

Common mistakes

  • Enabling a rule but not selecting a Voucher Item — customers collect stamps but never earn a reward.
  • Setting Number required too high — customers lose interest before qualifying.
  • Forgetting that Drinks and Amount rules use different earning logic — choose the one that matches your business.
  • Editing a rule without testing the full award-to-redeem cycle afterward.

Next step

Award Stamps & Redeem Rewards

Next guide