Customer Help

Customer Quickstart

Show customers how to join, collect stamps, track progress, and redeem rewards.

Customers 3 min Customers know how to collect rewards without carrying paper cards.
MyStamp customer home screen showing loyalty cards

Keep screenshots compact and recognisable so customers can match what they see on their phone.

Before you start

  • Use the same phone number each time you visit.
  • Ask the staff member if the business uses MyStamp.
  • Keep your QR code or phone number ready at checkout.

Quick screenshots

Small visual references so users can recognise the right screen fast.

MyStamp login screen
1. Sign in with your phone number or email.
MyStamp registration screen
2. New customers can create a profile in a minute.
MyStamp stamp cards screen
3. Track stamp progress after each purchase.
MyStamp vouchers screen
4. Redeem rewards from the vouchers screen when they become available.

Video tutorials

Customer quickstart video

45–60 sec

Record a short vertical walkthrough that shows sign-in, viewing progress, and redeeming a reward.

Recording next

Steps

1

Join once

Create your free MyStamp customer profile with your phone number or email address.

You do not need a different account for every store.
2

Collect stamps

At checkout, ask the staff member to add your MyStamp reward. They may scan your QR code or search your phone number.

No paper card needed.
3

Track your progress

Open MyStamp to see your stamp progress, available vouchers, and rewards you are close to earning.

Your rewards stay on your profile even if you change phones.
4

Redeem rewards

When you qualify for a reward, ask staff to redeem it through MyStamp before they give you the free item or discount.

The business must mark it redeemed so it cannot be reused accidentally.

Success check

  • You can show your QR code or provide your phone number.
  • You can see your latest stamp progress.
  • Your earned reward appears before redemption.
  • The redeemed reward no longer shows as available.

Common mistakes

  • Using a different phone number each visit.
  • Leaving the store before checking that the stamp was added.
  • Expecting all businesses to use the same reward rules.

Next step

Create Your First Stamp Card

Next guide